1. How can I make a booking on Dalel AlMosafer?
Follow these steps to make a booking easily:
- Enter your destination or the required service.
- Enter the check-in/check-out dates or the time of service.
- Enter the number of guests or beneficiaries (default is one adult).
- Click the search button.
- After a short wait, the search results will appear.
- Choose the most suitable service or offer for you.
- You will be redirected to the details page where you can select the appropriate payment method.
- Once the payment is complete, your booking will be confirmed, and details will be sent to your email.
2. Can I book more than one service for two people or a group?
Yes, you can book multiple services depending on the service provider's terms, which may allow you to book more than one offer or service at a time.
3. Can I book for a short period (hour or day)?
This depends on the type of service provided. Some services require a minimum of one night or a full day, while others may be available for shorter periods, such as hours.
4. How do I know if my booking is confirmed?
Once the booking is successfully completed, you will receive a confirmation email containing your booking number and all the details.
5. What services are included in the booking?
The prices include all services specified in the booking description. You can check the details of these services by clicking on the service or offer name, and the related information will be displayed.
6. How can I find out the booking cost?
When you enter the desired service dates or times in the search field, all available services will appear with their corresponding costs. Prices may vary depending on the number of beneficiaries and the services included.
7. Does the total cost include taxes?
Yes, the total cost, including taxes and any additional fees, will be displayed before completing the payment process. These details will also appear in the booking confirmation email.
8. Does the cost include additional services or meals?
This depends on the type of service provided. You can check if additional services, such as meals or other features, are included by reviewing the service details.
9. Can I search by price?
Yes, after entering your destination or service type and dates, you can sort the results by price using the available filtering options.
10. What if I need a special service (such as wheelchair access or other tailored services)?
You can use the filtering options to choose the services or facilities you need. If you cannot find what you are looking for, you can contact us or the service provider to confirm the availability of the required services.
11. What is the "Book Now, Pay Later" option?
This option allows you to secure your booking and pay the amount later, before the final deadline specified in the booking confirmation email. You can make the payment through the link sent in the email or by contacting customer service and paying via credit card or bank transfer.
12. Can I request additional services after booking?
Yes, you can contact the service provider or our customer support team to request additional services, such as special accommodations, depending on availability.
13. What is the difference between the available offers?
Offers may vary in terms of included services, cancellation or modification policies, or booking duration. It is recommended to read the details of each offer before booking.
14. Are there any fees for canceling a booking?
Cancellation policies vary between service providers. Some bookings may be canceled without fees, while non-refundable bookings may incur charges. Make sure to check the cancellation terms for your booking.
15. How can I confirm that my booking has been canceled?
After canceling your booking, you will receive a confirmation email. If you do not receive the email, please contact customer support to verify the cancellation.
16. Where can I find the contact details for the service provider?
After completing the booking, you will receive a confirmation email containing the contact details of the service provider. You can use this information to get in touch directly for further details or assistance.
17. How can I make a special request?
You can enter your special request during the booking process in the "Special Requests" box. Your request will be sent to the service provider, but fulfilling the request depends on availability.
18. Can the service provider refuse or cancel my booking?
Yes, the service provider reserves the right to refuse or cancel bookings for reasons such as unavailability of the service, providing incorrect information, or violations of the terms and conditions.
19. How long does it take to receive a refund?
Refunds are usually processed within 48 hours of the cancellation. However, the process may take longer depending on the bank's policy and the payment method used. If you do not receive your refund within 15 to 20 business days, please contact us.
20. How can I search for specialized services (such as accessibility services)?
After entering your destination or service type and booking dates, you can use the filtering options to search for services that meet your special needs.
For any further inquiries, feel free to reach out to our customer support team!
